Toon Boom license

Hello, I’m having a problem with the Toon Boom license. I had to format the computer and now I can not open the program with it. It says it is already installed, and that there is no license for Harmony Essentials in my account. Does anyone know how to solve this?

Yasmin_SAHM, talk to them by this email support@toonboom.com. They solved my problem there.