Hey all,
Just curious to know if anyone here updated to windows 10 fall creators update. I have a Wacom Mobile Studio Pro, and Harmony 15 Premium just doesn’t start. I have the splash screen and boom, nothing else.
It doesn’t seem to be Graphics related (but what do I know). I’ve tried forcing the software to use either cards (the intel, and the nvidia), but in each case, I get the splash screen but no file/project selector.
In the System’s TEMP folder I get a log file telling me this:
Application : Harmony Premium
Version : Toon Boom Harmony Premium, Harmony Premium (HarmonyPremium.exe) version 15.0.0 build 13055 2017-10-12 14:25:19
O/S User name : pyerc
Debug mode : OFF
T 17:04:37.704 Preference file not found: C:/Users/pyerc/AppData/Roaming/Toon Boom Animation/Toon Boom Harmony Premium/full-1500-pref/Harmony Premium.pref
And in the Event Manager (sorry if it’s not the correct name I have a french Windows), I get this:
Récipient d’erreurs 120855577560, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0
Signature du problème :
P1 : HarmonyPremium.exe
P2 : 15.0.0.13055
P3 : 59dfc3a0
P4 : StackHash_f896
P5 : 0.0.0.0
P6 : 00000000
P7 : c000041d
P8 : PCH_84_FROM_AcLayers+0x000000000000C38E
P9 :
P10 :
I tried reinstalling Harmony, the problem is still present.
Everything worked fine a couple of days ago.
Thanks for any help,
Pierre