WHEN I OPEN UP TOON BOOM MY SCENE IS EMPTY (please respond)

I am working in toon boom harmony advanced using windows 10.

i am using the Monthly Desktop Subscription student version of toon boom harmony advanced and i have made no windows updates prior to this issue. the software was working fine 2 days ago.

when i open the software and start a new scene or open a saved file, the whole program opens up …BLANK

there is nothing, no timeline, no tool bar no nothing. when i go into windows to select and open these features, it wont allow me to select them.

have i disabled something with out knowing? i have re installed toon boom and tried repairing it, is this a bug?
i have renewed my subscription and reinstalled toon boom twice.

please help

i have a screen shot as a file attachment

Hello,

I’ve seen that you have contacted support and that we have a channel open over there.
I will answer to you there, since it’s better to have only one channel of communication