What happened to the "great technical support?"

I used to get fairly quick responses to the issues that came up in this software. What happened to that?Obviously, I found a way around the problems I was encountering, so thanks anyways.

Hi,Sorry for not being able to monitor the forum too much lately. Lot have been going on over here but we are trying our best to answer question when we have time.Regards,Ugo

no worries ugo.I was concerned when a day passed without you replying,you’ve always been great about that.I figured out solutions to the problems but your insight with this program is always appreciated.