URGENT!!!! TOON BOOM HARMONY SAYS I DON'T HAVE A LICENSE WHEN I DO?

So Harmony is saying I don’t have a license when I do in fact have one, and I have no idea why it’s not working. I would contact tech support but they’re not open on the weekend… Please if someone could help me get this fixed that would be wonderful. I have attached some screenshots so hopefully they will help. I’m also running Windows on a PC if that helps any.

toon boom not working 01.PNG

toon boom not working 02.PNG

When this happens its better to contact support on toonbom and start a ticket.

/ Mattias

i m also facing same problem

I was hoping that there would be a quicker solution since their support is closed on the weekend… it seems like this always happens to me when they’re not available and it’s quite inconvenient.

I had this same problem today and this video really helped. I hope it’ll help any of you facing this!

It’s much quicker than contacting support so I hope it does the trick!