urgent.. help please

Hi everyone.
I launched the program now. I choose a directory for it to store my file but an error occurs everytime.
’‘unable to create preference file’’ a message like this comes to the screen. what should I do ???
I cannot create a ney storyboard. :frowning:

For the future, when you have an urgent query, please email support@toonboom.com since they will respond within 24 hours.

You can try to delete your Preferences file to have it recreate it. Are you working on Windows or Mac?