Upgrade activation problem

When I try activate upgrade from Animate1 to Animate2 I recived this error message:

I have no idea what I’m doing wrong…

Earlier, when I run Animate2 app I get this window:

I have already turned Animate1 Product Key, and thus I can’t work:(
Thank you in advence for your help!

Last week I wrote to support@toonboom.com but I am still waiting for a response :-\ I thought that someone from the forum already had this problem and I can fix it faster.
But thanks!


Have you installed Animate 2 with admin accout?
Also are you using any language other than English (Ex. Cyrillic)?/ If so, try changing the default language to English. And then trash current version of Animate 2 from Application folder and reinstall by drag and drop with admin account.

If this still does not work, contact support again.


Thank you very much! It works! :slight_smile:
The problem was the default language different than English. But whether there is a chance that I might have a system in my own language? (When I change the language settings to the previous, Animate is still not working)

You need to write in to support@toonboom.com for help with the resolution of this problem.


Oh really? You should have received a response within 24 hours. I will notify the team of the issue.