Unable to activate, which agravates

I bought an upgrade to TB pro. when I try to activate the program, I paste my code from TB into the form, I get a success response. press the button and get this error message:
Licensing error(AnimatePro2)
No such feature exists.
Feature: AnimatePro2
License path: C:\flexlm\license.dat;
FLEXnet Licensing erron-5,357
For further information, refer to the FLEXnet Licensing documentation,
available at “www.macrovision.com”.
I hate it when software lies…
going to their website is not helpful.

Did you download the full version of the software from your User Account? Perhaps you’re trying to activate a different software from what you have the license for.

Make sure that you download the full version because the PLE cannot be activated with your license.