Unable to activate my toonboom advanced

Hi

I am unable to activate my Toonboom I have got eh subscription but its not activating, here is the error that I see : Untitled.png - Google Drive

please help

I posted the same issue a week ago, so far nobody seem to care about it.
New versions, new bugs, and old bugs too!

I keep getting this Unable to create directory:C/:Program Files (x86)
It says this when I try to create a new project