Trouble in Exporting

I recently bought ToonBoom Animate 3. The program is wonderful, however I am having trouble exporting a .mov file. The film is only 33 frames long, with no colour. It was just a bouncing ball practice. It is only 148 bytes. I really need help with this. Bear in mind I am not the most computer literate person on the planet. Thank you.
When it exports it comes up with this message:

Hi, Oliver,
This error message happens is because of some other application is taking the shared memory right now, you need to stop some of the applications in your computer and try to export it again. Or a complete shutdown will fix this by cleaning the shared memory.
Thanks
Wei

Thank-you very much. It worked. I am so glad, because this is a great piece of software, and will be so useful to use.
Thanks
Oliver

Hi, Oliver,
You are welcome and we will glad to help you out here.
Thanks
Wei