Trouble downloading software

I am trying to download the trial version of Harmony and I’m having troubles. The download completes and the installation seem to finish, but the program does not actually appear to have been downloaded and can’t be found through the program search. The “get started” manual is in the location I put it in, but nothing else. I’ve tried a few times with the various versions, but it always end the same, and no software is in sight. I’m a Windows user.

Is this a known issue and how can I resolve it so I can start my trial?