Trial Version - boom time 0 after download

Just downloaded the Studio 6 trial version, but after installing I get a boom time of 0 and the ‘try’ button is greyed out.
I’m on a Macbook Pro 10.7.1. with Lion.

I’ve written both costumer service & support, with no luck - so I’m trying here.

I can see someone else have had the same problem, but the link to the help doesn’t work.

Any suggestion?

I was really looking forward to testing this program - so any help is greatly appreciated.


It is possible that we have replied to your email through our Help Desk system and it went to your junk mail folder.

Basically, TBS will run on Lion but the trial does not.
If you would like us to make you a temp license to try it out, please send the request to

Be sure to check your junk mail/spam folder for a response in 48 hours if you did not get one. You can also request that we call you if you like.

Customer Support
Toon Boom Animation Inc.