Every time I try to load or open a new scene or file in ToonBoom it seems like it opens the program and file but at the last second just closes itself. I don’t know if it’s a problem with my laptop or the software itself, but I need to finish my homework with this and time is of essence, please help!
Please try this…
Right-click the desktop to open the “NVidia Control Panel”
Go to the section “Manage 3D Settings”
On the “Program Settings” tab make a custom profile for Harmony.
Set the “OpenGL Rendering GPU” to only the NVidia card
Set the “Power Management Mode” to “Prefer Maximum Performance”
I have the same problem. I sent an email to support, so if they can get it working for me, I’ll comeback and let you know what they did.
Thank you so much, please do!
Yes it had, for a week or so.
I’m using it on Windows 10, my laptop has 16GB of RAM, in regards to my grapghics card I have Intel(R) UHD Graphics 360 and NIVIDIA GeForce RTX 2070. Sorry for seeming a bit ignorant, I’m not that tech-savvy even in the slightest.
I’ve downloaded ToonBoom Harmony 17 Premium, the trial version.
You need to provide more detail.
Have you ever had the software running successfully on this system?
What are the specs of your computer?
-RAM?
-Graphics Card?
-CPU?
-Windows or Mac?
-Operating system?
What version of Harmony?
experiencing the same… with version 15,16 and 17…
I used to run (flawlessly) version 12 and 13…
not sure whats going on… I’ve tried the trial version and also a full license for 15 and 16.
Specs
W10
i7
nvidia geforce 330m
8gb ram
Thanks
If there’s an onboard Intel card the system might be trying to use that
instead of the NVidia card. Even if that’s not happening this will help…
Right-click the desktop to open the “NVidia Control Panel”
Go to the section “Manage 3D Settings”
On the “Program Settings” tab make a custom profile for Harmony.
Set the “OpenGL Rendering GPU” to only the NVidia card
Set the “Power Management Mode” to “Prefer Maximum Performance”