TOONBOOM, PLEASE HELP ME -- Overwrite panels does not work properly

Storyboard Pro Storyboard Pro - Support and Troubleshooting
1

Please test this yourself:

STEP 1: Export panels
STEP 2: Re-export the same panels…

Here’s what I see:

ToonBoom asks me if i want to overwrite the existing jpegs.
Regardless of whether I choose “Overwrite” or “Overwrite all”, Storyboard Pro deletes my original jpegs (correct behavior)… then saves the new jpegs with a DIFFERENT NAME (incorrect behavior). Storyboard Pro adds “000” to the scene number identifier in the file name, so where the old file was “CLAW101 EP101-022-I” the new filename is “CLAW101 EP101-000022-I”

My editing program references the file names. When you change those names, you break my animatic. This means every change to the board must be accompanied by a hand-renaming of files.

Please fix this problem NOW. I’m begging you. I cannot wait for your next major scheduled update. This is costing me hours every day.
–Jay

2

Check what you entered for the “File Pattern”

3

Thanks for getting back to me, rkriz.

File Pattern is blank.

Of course, it wouldn’t ask me if I wanted to overwrite if the filename were not identical to the previous export… right?!

4

Correct. Please don’t rename anything (unless it’s through the software)
while you have the project open for editing or you might corrupt and
break the project.

5

Any thoughts on this? It’s happening again. This afternoon, once again, Storyboard Pro started adding “00” to every panel, and I have not changed any settings at all.