ToonBoom Harmony Trial version bug when starting

Hello, i downloaded the toon boom harmony premium trial version,
and after creating a new projet, toon boom bugs and refuses to work…(the window closes immediatly)
I tried many times, and always the same…Even after rebooting my computer.
(i use windows 7 and i have enough RAM memory)

(NB, the toon boom storyboard trial works perfectly !)

Could somebody help me please ?

Thanks !

Hello Royau,

I hope you doing well.

From the description, I’m assuming you may have graphics card issues and this is why is closing.

You may need to make some changes to make sure Harmony is using the correct graphics card and you have a correct profile. Harmony requires more from the machine them Storyboard Pro.

Can you tell me what is the Graphics Card you have?

Go to ‘Event Viewer’, ‘Windows Logs’ and ‘Applications’ open the crash logon and attach a screenshot of the error.

Can you review the following website and confirm you meet all the requirements,

Best Regards,

Technical Support Specialist
Toon Boom Animation