ToonBoom Harmony not working after crash

Hello, I am an animation student and I was wondering if anyone has faced this issue where the toonboom harmony program crashes and as a result can’t open the project or make a new one again. When I try to create a new scene a windows error pops up and says that it can’t run because of an issue with the program. The image will explain more to my issue. I have not have had issues before with toonboom for a year and now I have a problem when I need it the most. I have tried restarting and shutting down computer. I even tried reinstalling the program and have had no luck doesn’t matter what version. I have wacom studio pro with windows 10 pro installed. This is not the only program I have an issue with but storyboard pro has an the same issue. Please Help.