ToonBoom freezes and then closes by itself

Hello, I’ve bought a subscription to ToonBoom Harmony 17 Essentials but everytime I try to load a scene or any other ToonBoom file it will apparently open, but ont show the canvas and then just suddenly close itself.
Specs are
Windows 10
inel core i7 8th gen

If anyone could please help me because I need to constantly do schoolwork with this program. Thanks in advance! If you need any more info to help I’m glad to provide!

Hello Danee,

Please reach out to and provide them with a copy of the scene you are trying to open if you can.

They’ll help you get this fixed!