Toon Boom Says I Don't Have a License... but I Do.

[KayArl01]

Please help!!! For some reason Toon Boom is saying I don’t have a license when I do, and it’s refusing to activate it. I have attached a screenshot of the pop up, and here is a list of things I have tried:

-Closing the window and opening it back up
-Downloading the latest version of Toon Boom Harmony Essentials from the website
-Uninstalling Toon Boom entirely and then reinstalling it
-restarting my computer
-testing it at different WiFi spots
-turning my computer completely off and then turning it back on

I have it running in Windows PC if that helps any. PLEASE PLEASE PLEASE RESPOND IF YOU CAN HELP!!!

[AlexisDuclaux]

Hello,

I would advise you to contact our support department directly, at support@toonboom.com.
The license you have is actually already activated, that’s why it’s telling you that you have no activable license and that it’s written ‘Return’ next to the license name.