Toon Boom Harmony 14 perpetual premium licesnse is not working.

I can sigh into the program, but when i press play on the animation button the program has a notification pop up “Toon Boom has stopped working”. Then it kicks me off the program. I have tried everything to fix the problem, updated all the graphic cards, installed and uninstalled program, still will not work. Please help.

You will need to go into the Windows Event Viewer to send the
Application event log to Support@toonboom.com. Also send
your system specs and which antivirus program you’re using.

Can you specify how to send the Application event log to Support@toonboom.com. I opened up the event log but do not know where to go from there.