Toon Boom Crashing during playback

Hi folks,

I am trying to play back a file I’ve created in toon boom, it’s approximately 1 minute and 50 seconds in length. It is a cartoon version of myself talking in a webcam about a product that my company is creating. There is no major movement except for my hand waving and eye balls going from left to right.

I get crashes when I try to playback the file. I’ve tried both .wav and .mp3 for the sound file thinking that that was the culprit but it crashes anyway.

I also tried to export the file into the standard .avi format that Toon Boom defaults to and after 30 minutes it was only 15% completed.

My computer specs are (it’s a dell, company computer)

Intel Core i7 920 2.7Ghz
6gb DDR3 ram
Windows 7 Home Premium 64-bit
Radeon HD 4870 with I believe either 1gb or 2gb video ram
1 TB 7200 RPM Hard drive

The program crashes without warning, there is no error box it just closes and I happen to lose anything I was working on. Luckily I’ve gotten into the habit of clicking the save button every few seconds. It crashes after the playback has been going for about 30 seconds.

Edit: I’d also like to note that I am the only user of this computer and have been since the day we got it, about a year or so ago. I routinely keep video drivers and the other drivers updated since I do a lot of graphic intensive work on it.

I updated the graphic drivers today after the problem with the crashing had happened, it continues to happen.

Which Toonboom are you refering to? Animate, Animate Pro, Harmony?

Do you have bitmap images, like a video that you imported, or just vector drawings done in the software? If you have 1mn 50 of bitmap images that is probably why it crashes because the memory runs out. You can check in your Task Manager to see if the memory is going way up past 1.7 GB for the Toonboom product. Windows has a limit to how much memory any program can use. It’s around 1.7GB. So even if your machine has 6GB total, “ToonBoom” cannot use it all. This will change when “Toonboom” is 64bit but for now in 32 bits there is a limit.

As for the movie output it’s taking that time probably for the same memory reason. What resolution is your project?

Hello, I’m using ToonBoom Studio 6.0 - I do apologize if this is in the wrong forum.

There are 5 images in the movie, they are all photoshop files that I imported and preserved the layers for the rest of drawing elements that I imported and vectorized from existing files.

I will try to redo the images as vectored drawing elements and see if that helps.

The video is 640x480 but I can reduce that since I don’t need it to be that large.

I don’t know about Studio. Try to put your question in the other forum.

It crashed again as I was fiddling with the lip-sync and this is what windows reads out to me

Problem signature:
Problem Event Name: APPCRASH
Application Name: TBS.exe
Application Version: 6.0.0.0
Application Timestamp: 4d80e6f8
Fault Module Name: QtGui4.dll
Fault Module Version: 4.5.1.0
Fault Module Timestamp: 4a09c66e
Exception Code: c0000005
Exception Offset: 000a6ee0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Yea sorry if this was the wrong forum, I’ll do that now

i have also the same problem .details are given below:

Problem Event Name: APPCRASH
Application Name: Stage.exe
Application Version: 10.0.1.7799
Application Timestamp: 50ad07fe
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: 40000015
Exception Offset: 00000000000761c9
OS Version: 6.1.7600.2.0.0.256.1
Additional Information 1: b273
Additional Information 2: b27377166d78a533fa3c85044f475359
Additional Information 3: 3398
Additional Information 4: 33982fc7618f856e8397c26bb3cf2fd3