Toon Boom crashes at startup.

When I open up toon boom harmony essentials, it shows me the “new scene” menu and whn I click “New scene” the program crashes. I don’t know what the problem is. Could you help me?

The crash details are:
Problem signature:
Problem Event Name: APPCRASH
Application name: HarmonyEssentials.exe
Application Version:
Application Timestamp: 57699d6a
Fault Module Name: atig6txx.dll
Fault Module Version: 21.19.407.0
Fault Module Timestamp: 585d57a1
Exception Code: c0000005
Exception Offset: 00000000000175c3
Operating System Version: 6.1.7601.
Regional Settings ID: 1035
(More information in Finnish)
Lisätietoja 1: c2f1
Lisätietoja 2: c2f15840c62659ad2a0c6f8979a3ada2
Lisätietoja 3: 8ee3
Lisätietoja 4: 8ee31c222d302aaaa17ca38db850c5b1

What could be the problem and how to solve it?

Hi Kyosti!

Please send the details to our support team so they can help you with your problem.