Toon Boom crash when creating new project

Hi, i recently installed Toon Boom storyboard pro7 and everytime i try to create a new project it crashes. I tried the repair option and uninstall/reinstall option but i still have the problem, and my graphics card drivers are up to date.

Any idea of how to solve this ?

Hi Pinkypnoz,

It sounds like your issue is related to the one from this article :
https://desk.toonboom.com/hc/en-us/articles/360058734233-Windows-Harmony-and-Storyboard-pro-crashing-at-runtime

Can you check and try to follow the steps ?

Hope it helps

eAthis

I’m also crashing right away on making a new project. frowny

Hi Pinkypnoz,
Please contact our support department at desk@toonboom.com because it sounds like something very strange is happening with your computer and they are the team best equipped to help you solve whatever issue you are encountering.
Thanks and good luck!

I’m having the same problem. I’m using windows… did this ever get resolved?