Toon Boom Animate keeps crashing

This is happening after I make a few brushstrokes on my cintiq.

Faulting application Animate.exe, version 7.6.0.4830, time stamp 0x490a0e12, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0xe0000000, process id 0x1650, application start time 0x01cac2300d7ec130.

Fault bucket 1070342616, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: Animate.exe
P2: 7.6.0.4830
P3: 490a0e12
P4: StackHash_e52f
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: e0000000
P9:

I have other error messages. Let me know what other info you need to determine the error source.


I had a similar problem when I first got it too. What are the your CPU specs? I only ask because I found the answer after posting mine and someone told me to upgrade my graphics card. No problems ever since.

Usually for crashes I would recommend that you email support directly, support@toonboom.com.

Some further information that could be useful here: Are you using the brush tool or the pen tool? Does this happen on a new scene?

Make sure that your graphics drivers are up to date. If you’re still getting crashes, please email support directly.

~Lilly
Toon Boom Support

Slow down and use contour instead of multiple strokes. No more crashes.