Toon boom 17 Non-responsive

I installed Harmony 17 just a couple days ago and I was able to get everything working fine. This morning I opened and saved one project and when I tried opening another file it made the program become unresponsive. Now I am unable to the open anything in the program including creating new scenes. All of my drivers are up to date and I have tried uninstalling/reinstalling the program twice now. I am not sure what instigated any of this. Please help! I’ll post my system specs below.


OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-KG26QM9
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7B17
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core™ i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. A.40, 2/25/2019
SMBIOS Version 2.8
Embedded Controller Version 255.255
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG Z390 GAMING EDGE AC (MS-7B17)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = “10.0.18362.267”
User Name DESKTOP-KG26QM9\ajsha
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.9 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 11.9 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled

Hi, I’m in the same situation than ajshaw91 since this morning. Yesterday harmony 17 was working perfectly fine, and today I can’t open anything. I tried uninstalling/reinstalling twice too. My licence just get renewed. Could you help me please ? Thanks !!

Hello Foxand,

Please contact support at and give them all your computer specs. If any specific scenes are causing the crashes, please provide those as well, if you can.