Toomboom harmony premium crashes when I try to export a video

whenever I try to export a video toom boom crashes, sometimes it give me an error " bad allocation" but most of the time its Toom boom harmony has stopped working ,
I didnt have this problem before it just started today and its with all the files, even the files that I had exported videos from before, it crashes the moment I click on export video, so I dont even get to edit the settings of the video.

Same thing happened to me today and I figured out that if you erase the format name (the “.wmv” thing) toon boom crashes.
So I tried keeping the .wmv and the exportation worked.

Sorry I’m kinda late, I hope you had already found another solution !

have you found a solution? this just started happening to me


If you’re experiencing similar issues, please email us at since we may need additional information remote connection to troubleshot the behavior.

Best Regards,

Technical Support Specialist
Toon Boom Animation