Toom Boom Studio7.1 dont work in Mac OS High Sierra

I bought Toon Boom in 2013. I invested a lot of dollars in it and never used it for lack of time. Now that I have been trying to use it it only shows me error messages when trying to install. can you help me?

I just tried to open ToonBoom Studio 8.1 and it doesn’t work either. I was searching to see if there are any fixes.



This issue is generated by Quarantines applied by the MacOS.

  1. Open a terminal window.

  2. Switch to an administrator account (su admin).

  3. Change directory to /Applications (cd /Applications).

  4. Check which files have extended attributes (ls -lsa).

    Entries marked with “@” have extended attributes.

    Entries marked with “+” have ACLs.

  5. List the attributes (xattr -l filename).

  6. Remove the “” attribute if it is defined (xattr -d filename).

  7. Recheck the attributes.

  8. Rinse and repeat for all “downloaded applications” giving errors.

  9. Exit.

Best Regards,

Technical Support Specialist
Toon Boom Animation

I did all the procedures and it worked.

However, I can not activate the product.

I tried every way and it says “Error 7109 - Product code not found”.

What would be the product code?

Would you help me?

Thank you.

Did you return your previous key?

That could also be related to trusted storage on the machine!

Try the following in Terminal;

cd /Library

cd Applications\Support/

rm -R FLEXnet\Publisher/

Deploy the App and validate your key, if you didn’t return your license just email us at

Best Regards,

Technical Support Specialist
Toon Boom Animation