I bought Toon Boom in 2013. I invested a lot of dollars in it and never used it for lack of time. Now that I have been trying to use it it only shows me error messages when trying to install. can you help me?
I just tried to open ToonBoom Studio 8.1 and it doesn’t work either. I was searching to see if there are any fixes.
Thanks.
Hi,
This issue is generated by Quarantines applied by the MacOS.
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Open a terminal window.
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Switch to an administrator account (su admin).
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Change directory to /Applications (cd /Applications).
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Check which files have extended attributes (ls -lsa).
Entries marked with “@” have extended attributes.
Entries marked with “+” have ACLs.
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List the attributes (xattr -l filename).
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Remove the “com.apple.quarantine” attribute if it is defined (xattr -d com.apple.quarantine filename).
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Recheck the attributes.
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Rinse and repeat for all “downloaded applications” giving errors.
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Exit.
Best Regards,
Edgar
Technical Support Specialist
Toon Boom Animation
I did all the procedures and it worked.
However, I can not activate the product.
I tried every way and it says “Error 7109 - Product code not found”.
What would be the product code?
Would you help me?
Thank you.
Did you return your previous key? https://docs.toonboom.com/help/activation/activation/return-license.html
That could also be related to trusted storage on the machine!
Try the following in Terminal;
cd /Library
cd Applications\Support/
rm -R FLEXnet\Publisher/
Deploy the App and validate your key, if you didn’t return your license just email us at desk@toonboom.com
Best Regards,
Edgar
Technical Support Specialist
Toon Boom Animation