The Program will not launch

I just bought TBS 6.0 online and downloaded it yesterday. It downloaded successfully,the product key was put in. After it finished downloading it asked if I would like to launch the program, and I did. It worked fine.

After that I haven’t been able to open the program from my desktop icon. The only way I’ve been able to open it is by uninstalling and then reinstalling the program.I haven’t even seen a splash and the computer isn’t making noise as if it’s loading. I have enough room to run this program so why wouldn’t it work?
I’m very frustrated. Can anyone give me advice?

Edit: If it helps,the task manager also does not show that the program is running.

You can contact support@toonboom.com and we will be able to help you solve this problem.

Ok,thank you.