the program does not work

Harmony Harmony General Discussion
#1

Hello Every one, I have a big problem and i need help and fast please

I have downloaded the free version of the program Toon Boom Harmony. Everything was fine until you try to open the program to use it. A sign appears that says: “Toon Boom stopped working” and then the program simply closes and does not let me do anything. I have tried everything. Even reinstall the program but it never works and I can not start my animation classes.Can anybody help me? My computer is a Windows 7 Ultimate and it has a 64-bit operating system, Seriously, I can not find what is wrong and why I can not use the program. My 21 days of testing are still counting, help me, please

Thank you for your attention, I look forward to the answer if someone has it

toon.PNG
toon.PNG800×548 141 KB

#2

I Have problem

Problem Event Name: BEX64
Application Name: HarmonyPremium.exe
Application Version: 16.0.1.14405
Application Timestamp: 5c5d9c28
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2

How fix that

#3

Hi,

Can you please confirm that you’re using the correct Graphics card?

Let me share with you a quick video on how to create a dedicated profile, in the video, I use StoryBoard Pro as an example but you can follow the same steps and create the profile for Harmony.

Visit https://drive.google.com/file/d/142hcjJN4iHkrRn6J-r6KhEpCpz25XEeo/view?usp=sharing if the quality is off click at HD and select a different display.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation

#4

Hello, thanks for answering, but I still have problems, I do not even know how to open the Nvidia control center to do what you do.

If it’s not too much trouble, could you help me? I’m new to these things, it’s the first time I install a program like this, I do not know how to activate some things

When the sign appears, the following also appears:

Nombre del evento de problema: BEX64
Nombre de la aplicación: HarmonyPremium.exe
Versión de la aplicación: 16.0.0.14155
Marca de tiempo de la aplicación: 5bdb6654
Nombre del módulo con errores: StackHash_1dc2
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 00000000
Desplazamiento de excepción: 0000000000000000
Código de excepción: c0000005
Datos de excepción: 0000000000000008
Versión del sistema operativo: 6.1.7600.2.0.0.256.1
Id. de configuración regional: 9226
Información adicional 1: 1dc2
Información adicional 2: 1dc22fb1de37d348f27e54dbb5278e7d
Información adicional 3: 11ae
Información adicional 4: 11aef3f7a9160fb60e80d644649076ab

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

#5

You can use the search in your start menu. If you start typing ‘nvid…’ you should get NVIDIA Control Panel on top. Or you might have the icon (green on a grey background) hidden in the taskbar inside a triangle pointing up in Windows 7 (“show hidden icons”), on the bottom right of your taskbar.