The 3d library is gone

No 3D files of any kind can be imported. What should I do?
스크린샷 2022-01-18 오후 12.54.23

OS and Storyboard Pro version/build would be nice to know. If you start a new project are the libraries still missing?

eg. TBSBP20 Library
TBSBP20-library

Yes. Even if I create a new project, it does not appear, and even if I reinstall the program, the 3D model folder does not appear in the library…

version is
It is 20.0.2.17538.

This is strange. Are you on Windows Version or macOS Version?

You could try deleting your Preferences Folder, close TBSBP before.

For Windows
The AppData folder is hidden, open the View pane and check the Hidden Items checkbox, uncheck when done.
C:\Users[username]\AppData\Roaming\Toon Boom Animation\Toon Boom Storyboard Pro\full-20100-pref <delete this folder

For macOS
The Library folder is hidden, Finder menu, under Go hold option to see Library.
/Users/[username]/Library/Preferences/Toon Boom Animation/Toon Boom Storyboard Pro/full-20100-pref <delete this folder

Once done start TBSBP.

1 Like

The way you told me solved the problem! :sob:
thank you! have a good day!

Your welcome, glad to hear you got it sorted!
Have a good day storyboarding! :smiley: