TBS6 license key is too short

I recently purchased both a full version of TBS6 and an upgrade from TBS5.

In the “my products” area of the website, I can see my two license codes.

One of them works fine. It is 5 groups of 4 digits (20 total).

The other license number is 6 groups of 3 digits (18 total). This is not enough digits, and therefore will not activate.

I assume this has something to do with upgrading from TBS5. What do I do to fix this?

Make sure to enter your key in the “Upgrade License” page of the license wizard. This page will show 6 boxes of 3 digits with the first one starting with UPG.