TBS 8.1 - unable to import file

My copy of TBS 8.1 has recently started crashing with a ‘Pure virtual function’ error every time I attempt to import a file (tried Import and Import + vectorize, .PNG and .JPG formats)

This happens even when importing into a new project (size 1280x720)

I’ve tried updating the video driver Quadro K2000, Quicktime and changing the TBS render settings from Direct3D to OpenGL… no luck.

System is Windows 7 Professional SP1, 64 bit, 16 GB,

It’s been a while since I used TBS to import something, so I’m not sure what sort of updates have been applied since the last time this worked. Other applications such as Adobe Photoshop and After Effects are working fine.

I’ve also tried uninstalling and reinstalling TBS 8.1… Error still happens after reinstall.

Error is occuring in cgD3D9.dll installed under Toon Boom Studio 8.1 directory. version 3.00.00.16

cgD3D9.dll!6a6b6539() Unknown

near as I can tell, this is the result of some kind of stack corruption. The call stack leading up to this point makes no sense when viewed in a debugger.

Any suggestions as to what I might do to correct the issue?


Faulting application name: TBS.exe, version: 8.1.0.0, time stamp: 0x52a613ac
Faulting module name: TBS.exe, version: 8.1.0.0, time stamp: 0x52a613ac
Exception code: 0x40000015
Fault offset: 0x006d2dba
Faulting process id: 0x21f4
Faulting application start time: 0x01d0e0e0c0202c1d
Faulting application path: C:\Program Files (x86)\Toon Boom Animation\Toon Boom Studio 8.1\TBS.exe
Faulting module path: C:\Program Files (x86)\Toon Boom Animation\Toon Boom Studio 8.1\TBS.exe
Report Id: 0c639406-4cd4-11e5-9980-3417ebbc60b4

I recommend contacting support so that they can have a look at your system.