TBS 7.1 Crash

Retired Products Toon Boom Studio Support and Troubleshooting
1

Here is the error report I’ve been getting after the crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: TBS.exe
Application Version: 7.1.0.0
Application Timestamp: 5033a905
Fault Module Name: cgD3D9.dll
Fault Module Version: 3.0.0.16
Fault Module Timestamp: 4d55a06f
Exception Code: c0000005
Exception Offset: 000b6539
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I just bought a new computer that has 32 GB of Ram. My machine isn’t the problem. I was tempted to buy TBS8, or possibly even Animate… but not until it’s on a 64 bit platform. There is nothing more irritating that watching the program fold up while watching playback on a rather simple animation.

2

Have you up to date your video card driver (Nvidia?)?
The error looks from the video card but you better contact Toon Boom support if updating video card driver does not resolve your issue.