"System Missing, Exiting" error window when launching Harmony

unnamed

Anybody getting this issue after starting up Harmony? I downloaded the trial version, installed it, activated it and after the loading start up screen, it immediately shuts down and gives me this error message. It’s truly troubling. I’ve been installing and reinstalling different versions of Toon Boom since 2012 and this is the first time this issue has ever happened to me…can anyone relate? I’m really desperate to use Toon Boom but it refuses to load up on my PC! Please help!

UPDATE: I’ve heard back from customer support regarding this matter. It has to do with changes to their online license server, making legacy Toon Boom software unusable, even if you’ve purchased a perpetual license. The only option appears to be upgrading to a newer version of the software (Harmony 15 and up, I believe).

Original post:
Hi, Denis. Have you found a fix for this error yet? I too am experiencing it for the first time today after using the program just fine yesterday (in my case, Harmony 14 Essentials). I’ve never encountered this error before, after using the program for years now. Didn’t make any changes to the program files or my system since last usage, and even a complete reinstall of Harmony doesn’t do the trick. Very frustrating! What gives?

Hi here! At the time this issue was happening, I was working off a faulty installer file (HAR22-PRM-win-21617) in which Toon Boom tech support offered me a developer version of the installer file for Harmony 22 which ended up working successfully! However, I wanted to wait until the new version of the file was publicly available before officially working with the software and I’m happy to say that the latest version of the installer file (HAR22-PRM-win-21960) works great and you should try it out if you’re still having issues with your current set up. Good luck!