Surface Pro 7 pen pressure not working

I have a surface pro 7 and toon boom essentials and no matter what I try the pen pressure isn’t working. I’ve tried:
turning off/on wacom support
updating my drivers
editing my pens in tool properties
adjusting the pen pressure feel

is there anything at all i can do to fix this problem or is it something that cant be solved?

Hello Rainy Artist,

Thank you for reaching out to the community. Sorry to hear you are having issues with your pen… Please reach out to desk@toonboom.com to join our support team directly.

I invite you to check out our Discord Channel for any other general questions on animation and our software. Our tight-knit Discord community will be there to help you. https://discord.com/channels/576095341523369984/576436694375464972

Best,

The Toon Boom team