Stuck at 99% when importing from illustrator

I’m importing from illustrator to Harmony 12 and when ever I import it gets stuck at 99% and then if I leave it for a while it just starts over but keeps getting stuck at 99% never actually importing the file in.

There can be many resons for this, avoid any spaces, accented letters
or special symbols in the file name or name of any folder in the path
where this image is being imported from.

After that, make sure to save the Illustrator file in compatibility
mode with Illustrator 10 (additionally try to incluide PDF

If that still doesn’t work, contact support to have a look at your