Storyboard pro Trial is not opening because there is no trial license in my account. How do I get one of those?

I can download it just fine but for the activation part, i click on the " i want to try Storyboard pro: Try now" button, log in my profile and then a " There is no trial license for Storyboard Pro in your account." and then two option buttons below " Request a trial license" and an “ok”. I have clicked on the request, and it takes me to my account to the trails available to me, but I’m confused about all this, and how long I have to wait or whats happening. Can someone help me out??

I have the same problem and I don’t quite understand where it originates. Can someone please help? It’s kind of urgent!