Storyboard Pro options all grayed out?

Storyboard Pro Storyboard Pro - Support and Troubleshooting
1

Hi guys!

I’m having issues with my Storyboard Pro 6. For some reason when I open something, most of the options are not available. I’ve checked my license and its there, even my Harmony works just fine. But Storyboard Pro won’t work. I’ve tried restarting my computer, uninstalling it and reinstalling it, checking my preferences but nothing seems to work.

I’m unable to do things like add a new panel or a new scene, and only can access the eraser, hand and paint brush. I’m not sure whats happening, can someone help?

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2

Is it the same when you start a new project or is it just when opening that specific project?

3

Same with opening a new project as well. No matter what I open it does that.

4

I suggest you contact support. I hope they can help and often they give quick feedback.

https://desk.toonboom.com/hc/en-us/requests/new

/ Mattias