Storyboard Pro not responding after start up

I just got a free trial of Storyboard Pro, but after trying to create a project the program stops responding.
It still creates the project folder though, it just never does more than that.
I’m really disappointed so if someone could help me out that’d be appreciated

Hi LMA! Sorry to hear that you are having problems. Please reach out to our technical support staff at desk@toonboom.com so they can directly troubleshoot this with you.