Storyboard Pro 7 crash RPCRT4.dll


I just installed and start working on my brand new machine. Every other soft are running ok. I just have a big issue with TB Pro7. It crashes every 15 minutes (average). Her is the error found in the the windows observartor :

Nom de l’application défaillante StoryboardPro.exe, version :, horodatage : 0x5f03638a
Nom du module défaillant : RPCRT4.dll, version : 10.0.19041.508, horodatage : 0x0e68a8c4
Code d’exception : 0xc0020043
Décalage d’erreur : 0x00000000000a30e4
ID du processus défaillant : 0x17b4
Heure de début de l’application défaillante : 0x01d694ec18c5687c
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 7\win64\bin\StoryboardPro.exe
Chemin d’accès du module défaillant: C:\Windows\System32\RPCRT4.dll
ID de rapport : 09755d98-6d66-4b2f-a7e3-4e19b4879fa4
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Any recommendation?

Have a nice day.


Hello Cédric,

Thank you for reaching out to the community. Sorry to hear your Storyboard Pro is crashing on your new computer… Please reach out to to join our support team directly.

I invite you to check out our Discord Channel for any other general questions on animation and our software. Our tight-knit Discord community will be there to help you.


Toon Boom team

Hey cedric_chauveau

Did you get a resolution for this?
I am experiencing the same issues with Storyboard, TB Harmony 16 and 17.

I have had a ticket open with TB but it has gone nowhere.

Anybody? Any resolution on this?