Storyboard Pro 7 crash RPCRT4.dll

Hello,

I just installed and start working on my brand new machine. Every other soft are running ok. I just have a big issue with TB Pro7. It crashes every 15 minutes (average). Her is the error found in the the windows observartor :

Nom de l’application défaillante StoryboardPro.exe, version : 17.10.2.16057, horodatage : 0x5f03638a
Nom du module défaillant : RPCRT4.dll, version : 10.0.19041.508, horodatage : 0x0e68a8c4
Code d’exception : 0xc0020043
Décalage d’erreur : 0x00000000000a30e4
ID du processus défaillant : 0x17b4
Heure de début de l’application défaillante : 0x01d694ec18c5687c
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 7\win64\bin\StoryboardPro.exe
Chemin d’accès du module défaillant: C:\Windows\System32\RPCRT4.dll
ID de rapport : 09755d98-6d66-4b2f-a7e3-4e19b4879fa4
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Any recommendation?

Have a nice day.

Cédric.

Hello Cédric,

Thank you for reaching out to the community. Sorry to hear your Storyboard Pro is crashing on your new computer… Please reach out to desk@toonboom.com to join our support team directly.

I invite you to check out our Discord Channel for any other general questions on animation and our software. Our tight-knit Discord community will be there to help you. https://discord.com/channels/576095341523369984/576436694375464972

Best,

Toon Boom team

Hey cedric_chauveau

Did you get a resolution for this?
I am experiencing the same issues with Storyboard, TB Harmony 16 and 17.

I have had a ticket open with TB but it has gone nowhere.

Anybody? Any resolution on this?