Storyboard Pro 4 Crashes Only After Importing Sound Files


I don’t know how long this has gone on, because I don’t usually work with sound files, but I can’t seem to import sound clips without the program crashing. I tried converting the mp3 into other formats to see if it would help, but nothing. Even trying to import the audio into a new project file doesn’t work. SBP wasn’t always like that. Now old storyboard files that used sound will crash when loading. Does anyone know what is happening here? I’m on Windows 10.

Edit: Noticed that an error message says “Failed to read in pipe with error (size=4): (87) ‘The parameter is incorrect.’” Looking up this error on the web, it looks like a driver issue. But what can I do? A quick search shows that someone from two days ago asked about this error in the Harmony section. Hope this can be solved for both of us!

Edit2: I have a current workaround where I copy the project folder to a second location, go into the second location and delete the files in the contained audio folder. That way I can work, but it’s not desired to edit in a separate video editing program, haha.

Thank you!

If you’re on Windows 10 try uninstalling Quicktime and install version 7.7.6 or earlier
as the latest versions are a bit broken on this Operating System.

Beyond that, make sure that the audio files are named only using a-z, 0-9, “_” and “-”.
Make sure this is also true for all folders of the folder path you are importing audio
files from.

This may be a problem of MediaServer.exe if you’re using an older version of the software.
You can try re-installing it in this case from TVersity:

Hi rkriz! Thank you for your reply! I’ve been working on the project in silence this week. I tried about 5 different versions of Quicktime, restarting after each install and each uninstall, but was unsuccessful. I suppose I’m also unsure what use Media Server serves, but I’d tried to install it without checking off any file-sharing options, which perhaps defeated the purpose of installing it. Is there any advice on what I should particularly allow for file-sharing?

I also collected a few other instances of this error as reported by others, all recent (and currently unsolved)-

Edit: I also can’t export as a movie file, and only as a PDF or other picture-based exports, presumably because the program, as it stands in Windows 10 within the past couple of weeks, has decided that it hates anything to do with audio.

If you can’t export to movie or import audio then your Quicktime is not working properly.
Are you sure you installed Quicktime 7.7.6 or ealier? Did you make sure to reboot your
computer after installing Quicktime?

If you’re still having trouble, contact support to have a look on your system.

I downloaded a trial version of Storyboard 6 and exporting to movie with QuickTime - using Windows 10 - does not work (old and new version of QuickTime). But by uninstalling QuickTime from Windows, exporting into movie goes into .WMA file and seems to work for now (getting both visual and audio)

I will test Storyboard 6 on my Mac if issues with QuickTime still persist.

Try installing Quicktime 7.6, the newer versions are kind of broken on Windows 10.

Quick Time 7.6 does not make it work either!!! Sorry, but I already tried. The program crashes by “Not Responding” when exporting in movies.
Please find another solution.


So here’s the results:

Storyboard isn’t working well with Windows (10) as exporting to movie is horrible: either it crashes if trying to export with Quick Time, or the WMV file seems to put soundtract out of sync with images - at start, it’s fine, but later in the sequence it lags and becomes out of sync. The flash file is just not compatible with anything unfortunately, but it’s the file format that has the best quality (just useless though for uploading to web)

I had to buy (or rent) for 1 month the Mac OS version to see if it was working better, exporting properly to movie file. I wish I didn’t have to rent for 1 month since I only needed something for a personal project of only 5 minutes, but I’ll take it for 1 month since the bitmap implementation in the software is great and the workflow seems very intuitive. I remember Toon Boom earlier days (Animation) when it was mostly vector base drawing. Glad it changed. So the verdict of Storyboard on Mac for simple soundtrack and panels is GREAT. For now. The export to movie with Quick Time seems to work perfectly as it did not crash. Maybe I’ll keep a thought on owning it for a longer period, the Mac version.

Again, I suggest anyone from Toon Boom to look on improving the Export_to Movie in Windows as I tried all Quick Times versions, even without it, and it was horribly painful.

Thumbs up for Mac!

Sounds like the project might be too heavy for your Windows computer’s
system’s resources to process reliably.

For the out-of-synch audio - if you changed the frame rate of the project
after importing the audio, close and re-open the program to have it be
sampled at the current project frame rate. Also try and avoid mp3 and
other compressed audio.

Try setting the NVidia Control Panels “Manage 3D Settings”
Power Management Mode to “Prefer Maximum Performance”

For the cause of the crash, go into the Window Event Viewer’s
“Application” logs and post the details of the crash report.

On Windows, I tried with MP3 and WAV, and same results (without QuickTime). I didn’t try yet with AIFF, but AAC (M4A) isn’t an option in the import list. MP3 works fine on Mac, using QuickTime - M4A isn’t an option either on Mac. I got better results with Mac version. Windows version works fine for drawing and previewing the whole in real time with the timeline, no lag, no crash yet, but the export to movie kills it one way or the other.

My Windows 10 system should take it easily:
16Gb RAM (same as my iMac)
256 Gb SSD for System + 2Tb HD (more than my iMac)
2x NVidia GTX 1070 8Gb (better gpu than my iMac - even with only one single video card)

Mac version works fine and software feels great - results are there, even with MP3 sound file.
Windows version feels great too until the Export_to Movie kills it. No good results. Or maybe AIFF sound file is the only one that allows to export with good results???

Windows version: 2/3 bad export results
Mac version: 1/1 good export result

It seems after reinstalling Quick Time 7.6 the Export_To Movie .MOV with Quick Time worked after all. However, about half way to processing the result, there’s a “Not Responding” message top right corner (like the moment it stopped working), but this time it disappeared and completed the job. Everything was OK with audio sync. Though I completed my small project on Mac version already without problem.

If this can help:

Stopped responding and was closed

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 6\win64\bin\StoryboardPro.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: StoryboardPro.exe
Application Version:
Application Timestamp: 5a7c8cad
Hang Signature: 9890
Hang Type: 134217728
OS Version: 10.0.16299.
Locale ID: 1033
Additional Hang Signature 1: 98904145d262d8ef05af02a2972811aa
Additional Hang Signature 2: ab75
Additional Hang Signature 3: ab75b800e5e7aaa64ffa4365f28a1c14
Additional Hang Signature 4: 9890
Additional Hang Signature 5: 98904145d262d8ef05af02a2972811aa
Additional Hang Signature 6: ab75
Additional Hang Signature 7: ab75b800e5e7aaa64ffa4365f28a1c14

Extra information about the problem
Bucket ID: ea536688dcc85879d15fdfc14874dc44 (1251965242669587524)