Some or all states files are missing

Harmony Harmony Support and Troubleshooting
1

Hello there,

I have imported .xstage character file into harmony premium.

when I attempt to view some of the master controllers for the character (by clicking ‘show master controller’, such as ‘eyebrow’ variants, I get the following message:

“Some or all states files are missing”

The following paths were searched:

/Users/skipaturner/Downloads/mOVIE fiLES/Unemployed Video/Character Rigs/sheela/scripts/SHEILA’S HEAD TURN.tbState
/Users/skipaturner/Library/Preferences/Toon Boom Animation/Toon Boom Harmony Premium/2000-scripts/scripts/SHEILA’S HEAD TURN.tbState

I have checked those folders, and the file actually exists, exactly as it is spelt in this pop up error emssage.

I am using a Mac, and the .xtage file did come from a windows computer.

Please can you help me solve this issue?

Thank you

2

Hello Skipaturner,

Thank you for reaching out to the community. Sorry to hear that you are having issues with the master controllers for your character… Please reach out to desk@toonboom.com to join our support team directly. They will help you sort this out.

I invite you to check out our Discord Channel for any other general questions on animation and our software. Our tight-knit Discord community will be there to help you. https://discord.com/channels/576095341523369984/576436694375464972

Best,

The Toon Boom team