Hello!
I’ve installed a trial version of Storyboard Pro, and when I open it and try to create a new project, SB thinking for too long and then “doesn’t respond”. It also doesn’t open projects. I tried to reinstall - it didn’t help. I have Win 8 x64, Nvidia Geforce 635m, not very much of free space, but other programs (like Photoshop and Illustrator) works properly without any problems!
Please help me, I want to try and buy a program in the future, but it doesn’t work!
Thank you,
Angelina
I think when things like that happens it’s often something with the graphic card. Is the driver updated?
Thank you, I’ve updated it just now, but SB Pro still doesn’t open… Do you think there is nothing more I can do?
I dont know if it has to do that you use an older computer. I assume that since you use windows 8.
I think the best thing is to contact toonboom support and tell them more about what your computer and they can give my better info.
https://store.toonboom.com/contact
I hope you get it solved.
In this forum where there have been problems withs like this toonboom have suggested this to solve the problem.
" When there is an onboard graphic card attached to the motherboard and
a dedicated graphic card, windows tries to use the bad card instead of the
good one.
Right-click the desktop to open the “NVidia Control Panel”
Go to the section “Manage 3D Settings”
On the “Program Settings” tab make a custom profile for Storyboard Pro.
Set the “OpenGL Rendering GPU” to only the NVidia card
Set the “Power Management Mode” to “Prefer Maximum Performance”
Close and re-open Storyboard Pro. "
You might give it a try.
/ Mattias
Which antivirus program do you have running?
One thing you can try if the problem is graphics-related…
Right-click the desktop to open the “NVidia Control Panel”
Go to the section “Manage 3D Settings”
On the “Program Settings” tab make a custom profile for Harmony.
Set the “OpenGL Rendering GPU” to only the NVidia card
Set the “Power Management Mode” to “Prefer Maximum Performance”