roblem with drawing with cintiq in storyboard

HI,
I just got storyboard pro 6. When trying to draw on my cintiq 13 hd the drawing doesn’t appear but if I drug the window to my normal screen (not the cintiq) the drawing suddenly appear.
I really hope you could help me.
Thanks
Natan

Hi Natan,

That is a very unusual issue, can you please update your CINTIQ drivers and also your graphics card drivers.

Best Regards,

Edgar
Technical Support Specialist
Toon Boom Animation

I updated the drivers of my cintiq and graphic card but i still have the same issue.
what can I do?
Thanks
Natan