Recently had some hardware problems with my computer forcing me to format the entire system, this gave me no time to “return” the local license in my computer, now that I want to install harmony again (since Harmony 16 is out, this is the only one I can download), the license wizard gives me an error “license not found”.
Is there a way to retrieve the license from the website?
The attached image show’s the error message (sorry it’s in spanish)
It translates to:
Warning: There is no harmony premium license in the account.
Something similar happened to me before. I sent Toon Boom a support ticket asking them if they could return the license manually on their end. They were able to fix the issue very quickly. So I would send them a support ticket.
Yes, I replied the email.
The issue seems to have been resolved, the software confirms I have the license now, but still shows me a “trial” screen whenever I start it.
Perhaps once the trial days are over it will resume as I suspect.
