Requesting help with license wizard

I’m currently working on getting back into animation and got Harmony 21.1 when before i had Harmony 20 but i think it got upgraded as part of my perpetual license. However, the license wizard doesn’t seem to want to accept that the product is already activated and has essentially frozen me out of the product. I would like to believe this is user error on my part but i simply don’t understand what i can do in this situation.
pictured below is an example of the prompt i get after entering in my credentials in the Activate Now part of the wizard

Your best bet is contact support for license issues. You can also login and check your account at