Hey I have been having issues with Harmony 15.0.5. It will often cause my screen to go black with just a mouse pointer visible and it will crash the program with no errors given. This thing has been maxing out my CPU on every thread to 100%. My computers specs are below.
i7-8700 CPU 3.2 bossted to 4.28
32gbs DDR4 RAM
GTX 1080 GPU
I’d like to know what I can do to six my issues or what I need to upgrade in order to fix this.
Thank you.
Hi,
Thank you so much for the explanation, that type of issues are normally due to the incorrect graphics card.
It’s very possible that your OS forced the use of your integrated Graphics Card that can’t handle OpenGL correctly and that will lead to a crash of the software.
I will share with you a video on how to create a profile, you can use those steps to any of our software.
See https://drive.google.com/file/d/142hcjJN4iHkrRn6J-r6KhEpCpz25XEeo/view?usp=sharing
I will be keeping your case open and looking forward to hearing back from you.
Best Regards,
Edgar
Technical Support Specialist
Toon Boom Animation
Try re-installing the NVidia driver and then make a profile for the software
as described in the previous post by Edgar
I have the issue again. This time the entire computer screen goes black and the program crashes.
