reinstall of toonboom and cannot activate software

I’ve reinstalled toon boom (actually reinstalled the machine) from a backup but cannot activate the software.
the error code is -1

I’m using a mac and restored the whole machine from a timemachine backup.

how can I fix this problem? can I restore a ?licencefile? or something from the backup that perhaps hasn’t been copied over

thanks
Peter

Hi Peter

Please contact support@toonboom.com for your current -1 issue