Reactivating Story Board Pro

Hello. My trial version ended so I purchased the software and need to reactivate it. But when I clicked on the Storyboard icon on my computer wizard requires me to log in with my member id and password. When I did input the password and username it did not match and now I don’t know what I should do next. Need advice.

Send a m,ail to support@toonboom.com.
They usually give a quck support on things like this.

/ Mattias