Product errors: Crashing and files not found

I am new to Toon Boom Studio 3.5 and I e-mailed the company on this and got zero response >:( – I guess they are expecting a $99 payment from me before they’ll respond – which is really upsetting.

But here is what is happening to me:

• I am working on the Lesson 4 tutorial, and I
attempted to open the “Camera View” window and the
application crashed.

• Any time I try to make a gradient, the application

• When I download the online template files, like Halloween,
it give me the following error "House_layout.tbt could
not be found. This file may have been moved renamed or

Mac OS X 10.3.9
1.2 PowerPC G4
1.38 GB RAM
Toon Boom Studio 3.5

Can anyone help shed light on these strange problems?

At least one source of your problems is Mac OS X 10.3.9, TBS V3.5 is a universal binary application and requires Mac OS X 10.4.X. additionally you may need to adjust your rendering preferences between Open GL and Direct X. But the main problem is that 10.3.9 doesn’t handle universal binary applications in many cases even though Apple claimed that it would. Conflicts with graphics cards is a major source of problems although this is less of an issue on Mac then on Windows PCs due to the larger number of potential graphics cards used. Play with your TBS render options until you get the desired results. -JK