product activation

I am trying to activate my ANIMATE and receive the following error;
ERROR 50041: cannot connect to activation server
…what should I too next?

I’m getting the same error message in trying to return my Animate license, to cross-grade to Animate Pro.

Make sure that the date, time and timezone are correctly set for your location.
Also try temporarily deactivating the Firewall and Antivirus. Verify that your internet connection is stable enough.

If all the above have been tried, contact support for direct help.